DSoft Technology is seeking a Technical Help Desk Associate to provide Tier 1 and Tier 2 on-site customer support to a federal agency in Golden, CO.  Requires 3+ years’ experience provisioning, configuring, maintaining, troubleshooting and repairing 125+ Windows workstations, laptops, and associated peripheral hardware (printers, scanners, VOIP desk phones, etc). The person filling this role must possess excellent customer service soft skills in verbal & written communication, empathy, attention to detail, and friendliness.

REQUIREMENTS Active Security clearance not required but must be eligible for a DoD Top Secret clearance. Verifiable US Citizenship is Required. No green card holders can be accepted. Place of performance is Golden, CO; no relocation allowance available.


Job Type: Full Time Salaried

Salary Range: $44,000 to $50,000; the estimate range represents the typical salary for the position commensurate with experience, knowledge and demonstrated success in the field and other factors. Opportunity for "Pay For Performance" Bonuses. 

This role is responsible for:

  • Responding to user requests for desktop diagnostics and troubleshooting within Service Level Agreements
  • Loading and updating Windows operating systems, applications, and Defender end-point security software
  • Installation and configuration of hardware components of desktop and laptop systems
  • Configuring and maintaining teleconferencing applications / hardware and VOIP phones
  • Functional operation of A/V systems, and staging of computer equipment and A/V systems for meeting and presentation events
  • Training end users in basic use of business-specific applications and minor self-service troubleshooting measures
  • Assisting government staff with IT inventory management

What will set you apart from the competition:

  • CompTIA A+ Certification
  • Security+ certification
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • 2+ years’ experience with implementing Microsoft 365, Azure, and SharePoint
  • Knowledge of Systems Security Engineering fundamentals in NIST SP 800-160
  • Familiarity with ITIL best practices
  • Collaborative, service-driven, and team-based orientation